JUNIOR FAQ

Active Kids Voucher

Can I use multiple Active Kids Vouchers for a Season?


Parents/carers can only claim one Active Kids Voucher per eligible activity. The second voucher has to be redeemed for another season




Can I use Active Kids Vouchers for Holiday Camps?


Unfortunately not. Active Kids Vouchers can only be claimed for activities that are 8 weeks or longer.




Can I claim an Active Kids Voucher from last year?


Active Kids Vouchers are only valid for one calendar year. You cannot claim an unused Active Kids Voucher from a previous year on the current year.




I forgot to enter the Active Kids Voucher at the time of registration. How can I claim it?


We ask parents of new single players and players in our clubs to obtain Active Kids Voucher's details prior to their registration with EBL so they can include the voucher number in the registration and get the $100 deducted from the registration cost automatically. If you would like to reedem the voucher after the registration was submitted, please send an email to info@eastsbl.com.au with your child's name (as recorded with Service NSW), date of birth, and the 16-digit Active Kids Voucher and we can process the Voucher for you. This will incur a $10 admin fee.





Trials

Do you offer trials?


Most of the time we are able to offer a trial session. The only instance where we cannot offer trials is if the session is full. Please email us to book a trial.




We had a trial and my kid loved it. What do I do now?


We will follow up with you after the trial, but if you are sure that your child wants to join just feel free to register him for the program/comp that he/she would like to join.

Learn to Play: https://www.eastsbl.com.au/learn-to-play-basketball

Academy: https://www.eastsbl.com.au/sydney-basketball-academy

Competitions: https://www.eastsbl.com.au/register

School Sessions: https://www.eastsbl.com.au/school-sessions





Competitions

What is the youngest age for a player to join a competition?


The youngest players we have had in a competition are about 7 year olds joining 8s comps.




Can I join two teams in a single season?


Yes, we have some members that play in two teams in the same season. You cannot however play for two or more teams in the same competition.





Refunds

We are going on holidays, can I get a refund for the sessions that my child won't attend?


Since we still have ongoing costs associated with keeping your child enrolled in training or comps, we cannot offer refunds for missing sessions due to holidays or planned absences.




My kid broke his arm and won't be playing for the rest of the season, what do I do?


If your child is unable to play due to medical reasons, we can offer a credit equal to the missed portion of the program for the following season. Keep in mind that we may request a Doctor's certificate to issue the credit.




My child says he/she doesn't want to play anymore, can I get my money back?


Please call the office and we can discuss the reasons your child is not enjoying the experience and we can see what other options there are that he/she may enjoy. We will evaluate the situation on a case-by-case basis and make refunds available after all options have been explored.





Injuries

Are players insured if they get injured during a game?


All players that are part of our league are covered by limited insurance. For more information about insurance coverage and claims visit https://eastsbl.com.au/pages/insurance




What is the procedure to make claim through the league's insurance?


If your child has been injured during a game, please download the claim form here: https://eastsbl.com.au/pages/insurance. Fill in all details except for the Club Secretary/Treasurer section and email the form to info@eastsbl.com.au with the subject line INJURY CLAIM. EBL staff will complete the missing portion and send you the form back with instructions on how to forward your claim to the insurer.





General

My child wants to play with his best buddy. How can we make sure that they play in the same team?


When you fill out the registration form, please enter your child's friend details (name and team name or session location time) in the Notes / additional information field. With this information we will do our best to place both kids in the same team/session although it is not guaranteed if the team is already at capacity.




How do you ensure that bullying is not happening in your games/trainings?


At EBL we have Zero Tolerance policy for any type of bullying or violence. EBL staff at the courts are instructed to address this kind of issues immediately and escalate them if need be.




Can I join a team after the season has started?


If the team is not full, you can join the team after the season has started. We allow this for the first couple of weeks of a season.




I want to play with the same team that I had last season. How can I ensure that I will be placed in the same team?


It is our standard practice to offer the first priority to players that were in a team the previous season. You will be automatically offered your spots unless you request a change of team.




Where can I find instructions to get to the court where I need to train/play?


You can find instructions on how to access the courts at the different venues by visiting https://districtsports.wixsite.com/mysite-5/our-venues




What sanitation procedures do you have in place to protect players from viruses?


We adhere to NSW Health guidelines. Please visit our Covid Plan page for more datails about our Covid-safe practices https://www.eastsbl.com.au/covid-19




My kid has a cold, can he/she still train/play?


We ask now more than ever that parents exercise caution and care when making decisions about sending kids to training or games when they are not feeling well. If your child has a temperature or any other cold/flu like symptoms we ask that you keep him/her home and wait between 48 hours after the last temperature before sending them back to basketball.




My child's friend is training/playing with your league but the session where he has training/playing is sold out on the website. Can you make an exception so my kid can join his friend?


Unfortunately no. We have strict limits on the ratio of coaches and players to ensure that they all our members receive the best possible training in numbers that allow us to give a fair amount of time to each player. In addition, in some instances we are restricted by venues maximum capacity and during Covid19 by government restrictions on the number of people allowed to gather in one location at a given time.




Is the EBL staff required to have a working with children check?


Yes, all of our coaches, referees and supervisors are required to have Working with Children certificate.




I want to install a basketball hoop at home. Do you sell basketball equipment?


Currently we do not sell basketball equipment through our website.




I want a specific singlet number, can I order it?


If you are purchasing a singlet and would like a specific number, let us know and if the number is available we will be happy to accommodate your request. However, we cannot guarantee that the numbers will be available at all times.




Can you make singlets for our external team?


Our clubs (Bondi Lions, Bronte Bull and City Hoops) have their singlets already branded with their club names, so there is no need to order a special singlet for those teams. If you have a team and would like us to create a unique design for it, we will glad to do so. Email us at info@eastsbl.com.au and we can provide you with a quote and time estimates to get the singlets done.




Do you offer payment plans?


Unfortunately we do not offer payment plans. All memberships and fees are collected at the beginning of the season.




Do you offer training over the Christmas Holidays?


Our League is closed during the Christmas break. However we do offer School Holiday Camps in January every year. Check the website for sessions - https://districtsports.wixsite.com/mysite-5/copy-of-learn-to-play-basketball





Communications

How do you communicate with parents/carers during the season?


We ask that parents and carers provide us with up to date email and mobile information as we communicate via email or SMS throughout the season. Most of these details are collected at the time of registration. If there are any changes to your contact information, please notify us as soon as possible via email and we will update your child's record.




I am not happy with the referee or coach, what can I do about that?


In the first instance speak to the Court Supervisor. If they are not able to assist to your satisfaction, you can escalate the issue to Head Office. Please call us 02 8283 5161 during business hours Monday thru Friday and we can address any issues that you may have.




There was an incident with another parent at my kids game. What should I do?


If there is an incident at the game, please bring the issue up with our Court Supervisor at the court. If you are still concerned, please call Head Office and we will try to sort the issue in the best possible way. Remember that at EBL we have a Zero Tolereance policy for violent, rude or aggreassive behaviour during our games, trainings and events.




I lost a personal item at the game, what do I do?


If you lost a personal item at the game, contact Head Office and we will contact our staff at the courts to see if they have your lost item. We also suggest you contact the venue and ask if anything was handed in/found.





Fixtures

How do I know the time and location of my kid's game next weekend?


Our website has a link to fixtures that is updated every week. There you will find all the details regarding games, locations and times - https://websites.sportstg.com/assoc_page.cgi?c=1-12402-0-0-0.

In addition we recommend that all of our members download the GameDay App for easy access to fixture information from your mobile phone. You can download GameDay from Google Play or the App Store.

Please be aware that cancellations or venue changes get notified via SMS or email as soon as we are aware of the change.





School Sessions

I want to know if you have a session at my kid's school


Visit the following page https://www.eastsbl.com.au/school-sessionsfor a listing of all schools that have EBL school sessions. If your school is interested in running sessions then please contact us at info@eastsbl.com.au.




When can I register for a school session


Our school session seasons run in parallel with the school term. The best time to register is during the school holiday weeks prior to the start of the term. Keep in mind that many of our school sessions are very popular and we have limited spots, so try to register early to secure your spot.





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02 8283 5161

Suite 606, 9-13 Bronte Rd
Bondi Junction NSW

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Movement Group t/a Easts Basketball / ABN: 83156500659